Refund Policy

1. Overview

At ClariWeek Ltd, we want you to be completely satisfied with our service. This Refund Policy outlines our practices regarding refunds, cancellations, and billing for our subscription service.

2. Free Trial

We offer a 7-day free trial for all new users. During this trial period:

• No credit card is required to start your trial
• You have full access to all features
• You will not be charged unless you actively subscribe
• Your trial automatically ends after 7 days if you don't subscribe

We encourage you to fully evaluate ClariWeek during your free trial period before committing to a paid subscription.

3. Subscription Billing

ClariWeek subscriptions are billed monthly at $19/month (approximately £15/month). Key billing information:

• Subscriptions are charged on the same day each month
• All charges appear as "ClariWeek" on your bank statement
• Payments are processed securely through Stripe
• You will receive an email receipt for each payment

4. Cancellation Policy

You may cancel your subscription at any time through your account settings:

• Cancellations take effect at the end of your current billing period
• You will retain access to ClariWeek until your paid period expires
• Your data will be retained for 30 days after cancellation, allowing you to resubscribe and restore your account
• After 30 days, your data may be permanently deleted

To cancel, go to Settings > Manage Subscription in your ClariWeek account, or contact us at support@clariweek.com.

5. Refund Policy

Due to the nature of digital subscription services and the 7-day free trial we provide:

• No refunds are provided for partial months or unused subscription time
• If you forget to cancel before your renewal date, we encourage you to cancel immediately to prevent future charges
• We do not offer pro-rata refunds for early cancellation

6. Exceptions

We may consider refund requests in exceptional circumstances, including:

• Technical issues: If you experienced significant service disruption that prevented you from using ClariWeek
• Duplicate charges: If you were charged multiple times for the same billing period
• Unauthorised charges: If a charge was made without your consent

To request a refund for exceptional circumstances, please contact us within 14 days of the charge with details of your situation.

7. How to Request a Refund

If you believe you qualify for a refund under the exceptions above:

1. Email support@clariweek.com with the subject line "Refund Request"
2. Include your account email address
3. Describe the reason for your refund request
4. Provide any relevant details (transaction ID, date of charge, etc.)

We aim to respond to all refund requests within 3 business days.

8. Chargebacks

If you have a billing concern, please contact us directly before initiating a chargeback with your bank. We're committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting us may result in account suspension.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Changes will not affect refund requests already in progress.